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Digital Products

What is the return policy for digitally delivered products?

Digitally delivered product, including eBooks and access codes are non-returnable.

What is Flourish?

Flourish is a digital platform that we use for many of our K12 eBooks. If your product uses Flourish for eBook access, you will receive an email from with your login instructions. It may take up to 24 hours to receive your access email.

What can I do if the access code provided with my printed book is invalid?

If the book is new, please contact Customer Service. If the book is used, you will need to purchase a new book or access code.

How do I access my eBook material?

You will receive access typically within 1 - 2 business days. You will receive two emails. The first email is your receipt and the second email contains your login instructions.

Can eBooks be read offline?

No, eBook access requires internet connection.