International Customers
What is the return policy?
Digitally delivered product is not returnable. To view our full return policy, click on the 'Return Policy' link located in the Footer.
How do I know if an item is available?
A digital product is available if it is displayed on the website and you are able to add the product to your shopping cart. A tangible product is available if it is displayed on the website and you are able to add the product to your shopping cart. If there will be a delay in shipping the product due to low stock you will be contacted by customer service.
What types of payment are accepted?
We accept MasterCard, Visa, Discover and American Express for placing online orders. All charges are stated in U.S. Dollars.
What are International shipping options?
Traceable shipping via DHL, UPS Worldwide and FedEx International are available for shipping to international locations, including U.S. territories. Kits cannot be shipped to an International location, including Canada and US Territories Guam and Puerto Rico due to the nature of the materials in the kit and how the kits are packaged. Rush shipping is not available to International locations.
Where can I find tracking information for order?
If you created an account when you placed your order, you can log into your account and view your Dashboard to find your order status and tracking information. Tracking information will be available on your dashboard after the item is shipped.
Will there be a charge for duties and taxes?
If your school/organization is exempt from sales tax, please contact Customer Service.
